Shipping policy

We are based in Houston, Texas, US, and we ship our products domestically and internationally.

For domestic deliveries, we are committed to express shipping with USPS or UPS. The shipping process itself takes 2-4 business days. Please also account for our order preparation time within 2-3 business weeks, in addition to the delivery time.

For international deliveries, we are also committed to high priority shipping with USPS or UPS. Typically, it takes 7 - 12 business days for an international order to arrive, depending on your local checking and clearance authorities. Please also account our additional preparation time for your order as stated above.


IMPORTANT NOTES FOR INTERNATIONAL ORDERS:

International customers are responsible for any VAT or import tax charges. If an order is undeliverable because of custom charges not being paid, the order will not be acceptable for refund/return. Only if an order is returned to sender, its refund will be acceptable, except for its original shipping fee.

International orders have their estimated arrival times. Although we are committed to process international items with express shipping, actual delivery times also depend on different clearance processes.

We will really appreciate your patience and understanding in case of Acts of God (hurricane, storm, heavy rain,...), unpredictable Covid, or any beyond-our-hand events causing delivery delays.

When you place your order with us, it implies that you have read, understood all our terms and policies, and agreed to take any actions when required.

We are committed to create a transparent, friendly, and fair business transaction for both ends, you and us.

Sincerely,
Design Max LLC